1. Introduction
Welcome to {{company}}, your premier destination for a diverse range of footwear including Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
2. Eligibility
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use our services and make purchases from {{company}}. If you are using our services on behalf of a business (B - end customer), you represent and warrant that you have the legal authority to bind that business to these Terms.
3. Account Creation and Management
3.1 Account Setup
To access certain features of our website, such as placing orders, tracking shipments, and managing your preferences, you may be required to create an account. You are responsible for providing accurate, current, and complete information during the registration process and for maintaining and updating this information to keep it accurate and complete.
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your account username and password. You agree to notify us immediately of any unauthorized access to your account or any other breach of security. {{company}} will not be liable for any losses or damages arising from your failure to comply with this obligation.
4. Product and Service Offerings
4.1 Product Descriptions
We strive to provide accurate and detailed descriptions of our footwear products, including size guides, materials used, and design features. However, we do not guarantee that product descriptions or other content on our website are error - free, complete, accurate, or current. Images of products are for illustrative purposes only and may not reflect the exact appearance, color, or size of the actual product.
4.2 Pricing and Payment
All prices on our website are quoted in USD,EUR,GBP,ETC and are subject to change without notice. You are responsible for paying all fees associated with your purchases, including applicable taxes, shipping, and handling charges. We accept various payment methods as indicated on our website. By submitting a payment, you represent and warrant that you are authorized to use the selected payment method and that you authorize us to charge your payment method for the total amount of your order, including any applicable taxes and fees.
4.3 Order Fulfillment
Once you place an order, we will confirm receipt of your order via email. All orders are subject to availability. In the event that a product is out of stock or unavailable, we will notify you as soon as possible and offer you the option of a substitute product, a refund, or an estimated wait time for restocking. For B - end customers with customized orders, production timelines will be agreed upon separately, and we will keep you informed of the progress throughout the production process.
4.4 Shipping
Shipping times and costs vary depending on the destination, product type, and shipping method selected. We will make reasonable efforts to deliver your order within the estimated timeframes provided at the time of purchase, but we cannot guarantee delivery dates. Risk of loss and title to products pass to you upon our delivery to the shipping carrier.
5. Returns and Refunds
5.1 Return Policy
C - end customers may return eligible products within 15 days of receipt for a refund or exchange, provided that the products are in their original condition, with all tags attached, and accompanied by the original receipt. B - end customers with customized orders should refer to the specific terms agreed upon for return and refund options. For more detailed information, please refer to our Shipping & Returns policy. 5.2 Refund Process
Once we receive and inspect the returned products, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to process the refund and credit your account.
6. Intellectual Property
All content on our website, including but not limited to product images, descriptions, logos, and trademarks, is the property of {{company}} or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works of our content without our prior written consent.
7. User Conduct
You agree to use our services in a legal and proper manner. You may not use our website or services to:
- Engage in any illegal activities;
- Transmit any viruses, malware, or other harmful code;
- Interfere with or disrupt the operation of our website or services;
- Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;
- Collect or store personal information about other users.
8. Limitation of Liability
To the maximum extent permitted by law, {{company}}, its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to lost profits, loss of data, or personal injury, arising out of or in connection with your use of our services or products. Our total liability to you for any claim, whether in contract, tort, or otherwise, will not exceed the amount paid by you for the product or service giving rise to the claim.
9. Termination
We reserve the right, at our sole discretion, to terminate or suspend your access to our services, in whole or in part, immediately and without prior notice, if we believe that you have violated these Terms or any applicable laws. Upon termination, your right to use our services will immediately cease, and you are responsible for deleting any downloaded content from your devices.
10. Governing Law and Jurisdiction
These Terms will be governed by and construed in accordance with the laws of {{jurisdiction}}. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of {{jurisdiction}}.
11. Amendments
We may update these Terms from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email. By continuing to use our services after the updated Terms become effective, you agree to be bound by the revised Terms.
12. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at {{email}}.
{{company}} is committed to providing you with a high - quality shopping experience and expects all users to abide by these Terms to ensure a fair and enjoyable environment for everyone.