Shipping & Returns

Destination	Service	Order Value	Shipping Cost	Est. Transit*	Notes
Contiguous USA (+ AK/HI)	Standard	Any	FREE	3–6 business days	—
Canada	Standard	Any	FREE	4–8 business days	—
UK / EU	Standard	Any	FREE	5–9 business days	Import duties/VAT paid by recipient
Australia, New Zealand & Key Asian Regions	Standard	Any	FREE	5–10 business days	—
All Other International	Economy	Any	FREE	7–15 business days	Import duties/VAT paid by recipient

*Transit times are in business days and exclude customs clearance or holiday delays.

Fulfilment Time
- In‑stock items: orders paid before 12 PM CST on a business day ship the same day; later orders ship the next business day.
- High‑volume promotions may add one extra business day.
Tracking & Notifications
- A tracking number is emailed (and texted if subscribed) as soon as your parcel ships.
- Real‑time tracking is also available in your account dashboard.
Remote Areas
- Some remote or island postcodes may require special handling; any surcharge will be shown at checkout, but free shipping still applies.
Duties & Taxes
- For international orders, any import duties, taxes, or clearance fees are the customer’s responsibility. If you refuse to pay and the parcel is returned, those fees are non‑refundable.
Split / Combined Shipments
- To speed delivery, we may split multi‑item orders at no extra cost; each shipment receives its own tracking number.
- Pre‑order items are sent separately from in‑stock items unless you request combined shipping within 12 hours of ordering.
Delivery‑Issue Protection
- If tracking shows your parcel is 3 business days past the promised window, contact us for a shipping credit or replacement.
- Report missing or damaged items within 7 days of delivery with photos; we’ll resolve the issue within 48 hours.

14‑Day “Change‑of‑Mind” Window
Return any unworn pair within 14 calendar days of the delivery date for a full refund—no explanation required.
Return‑Shipping Cost
Customers cover the cost of sending items back. We recommend a trackable service and keeping the receipt until your refund is confirmed.
Refund Timing
We inspect returned shoes within 48 hours of arrival and release funds to your original payment method within 3–5 business days.
PayPal Specifics
Although we issue PayPal refunds immediately after approval, PayPal may take up to 14 days—and, where local regulations mandate, up to 30 days—to deposit the money in your account.

Dispatch: In‑stock orders ship within 1 business day.
Transit: Standard delivery takes 3–8 business days, depending on destination.
Tracking: You’ll receive a tracking link by email once your order leaves our warehouse.
Customs & Duties: International customers are responsible for any import taxes or duties.